Doble Rostro

At Lux Neon Art Gallery, we strive to provide our customers with a satisfying art-buying experience. If, however, you are not entirely happy with your purchase, we offer the following refund policy:

1. Eligibility for Refund: You may request a refund within 30 days of receiving your artwork.
2. Condition of Artwork: The artwork must be returned in its original condition, undamaged and with all accompanying materials.
3. Refund Process: To initiate a refund, please contact our customer support team at lux@luxneon.do. We will guide you through the return process and issue a refund once we receive and inspect the returned artwork.
4. Refund Amount: The refund will cover the cost of the artwork, minus any shipping fees or additional charges incurred during the purchase.
5. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.

We are dedicated to ensuring the safe and timely delivery of your purchased artwork:

1. Shipping Methods: We offer various shipping options based on your location and preferences.
2. Shipping Times: Artwork will be shipped within 3-5 business days of purchase. Delivery times vary depending on your location and the chosen shipping method.
3. Shipping Fees: Shipping fees are calculated based on the destination, size, and weight of the artwork. These fees will be displayed during the checkout process.
4. Tracking: Once your artwork is shipped, you will receive a tracking number to monitor the delivery status.
5. Damaged Items: If your artwork arrives damaged, please contact us within 48 hours of receipt. We will work with you to resolve the issue.